Privacy Policy

Effective Date: 22/10/2026

This policy explains how Superior Plumbing (https://superiorplumbing.net.au) handles personal information collected through our website, including our AI chat assistant.

Who we are

Our website address is: https://superiorplumbing.net.au.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after one day.

Embedded content from other websites

Articles on this site may include embedded content, such as videos, images and articles. Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

We also share information with the service providers listed under “Data Processors & Service Providers” below, who help us run our website and AI chat assistant.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit or delete their personal information at any time, except that they cannot change their username. Website administrators can also see and edit that information.

We keep AI chat assistant conversations for 12 months, for enquiry follow-up, service quality and dispute resolution, and then delete them.

What rights you have over your data

If you have an account on this site, have left comments, or have used our AI chat assistant, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal or security purposes. To make a request, contact us at info@superiorplumbing.net.au or 0410 171 566.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.

Information you give us through the AI chat assistant is also processed by the providers listed under “Data Processors & Service Providers”, including overseas (see “Overseas Disclosure” below).

AI Assistant Interaction Data

Our website includes an AI-powered chat assistant. When you use it, the conversation is recorded. We collect the messages you send, the assistant’s responses, the date and time of the conversation, any contact details you choose to provide (such as your name, email address or phone number), and information about how you reached our website, such as the page that referred you, any campaign tags in the link, and technical session details.

The assistant is automated software, not a person. Its responses are generated by artificial intelligence and are provided for general information only. They are not quotes, contracts or professional advice, and anything important should be confirmed with us directly.

Our website also has a separate messaging widget provided by Podium. This section is about the AI assistant. Podium is listed under “Data Processors & Service Providers” below.

Please do not send sensitive information through the chat assistant, including health information, government identifiers, or financial account and card details.

Conversations can be read by our team and by the service providers who help us operate the assistant.

AI Assistant Conversations

We use conversations with our AI assistant to answer your question, to route your enquiry to the right person, to follow up with you where you have asked us to, and to review what visitors ask so we can fix gaps in the assistant’s answers and improve their accuracy.

We do not use your conversations with the AI assistant to train our own AI models. The providers that supply the assistant state that they do not use personal information submitted through the service to train generalised, public AI models.

Data Processors & Service Providers

Service category	Provider	Purpose	Where data is processed
CRM, marketing automation and AI chat assistant	HighLevel (HighLevel LLC / LeadConnector LLC)	Enquiry management, the AI chat assistant, and email and SMS notifications	United States, with support access from India
Website messaging widget	Podium	Receives and manages text and chat messages sent from our website	United States
Website hosting	Vultr (The Constant Company, LLC)	Website hosting, security and backups	Australia
Analytics	Google Analytics and Google Tag Manager	Website performance and visitor behaviour	United States
Spam protection	hCaptcha (Intuition Machines, Inc.) and Cloudflare (Turnstile)	Protects our website forms and AI chat assistant from spam and automated traffic	United States

Our CRM and AI chat assistant are provided by HighLevel. HighLevel uses its own sub-processors to deliver parts of that service, including cloud hosting (Google Cloud, Amazon Web Services), communications (Twilio, Mailgun) and artificial intelligence providers including OpenAI. HighLevel publishes its current list of sub-processors at gohighlevel.com/sub-processors, and that list may change from time to time.

Overseas Disclosure

Some of the service providers we use store and process personal information outside Australia. In particular, our CRM and AI chat assistant are provided by HighLevel, which processes and stores data in the United States, with support access from India. Our messaging, analytics and spam protection providers may also process data in the United States.

Before disclosing personal information to an overseas recipient, we take reasonable steps to ensure the recipient handles it in a way consistent with the Australian Privacy Principles. For HighLevel, this includes the data processing agreement HighLevel makes available to its customers, which commits it to comply with the Australian Privacy Principles where they apply.

As a result, information you provide through our website, services or AI chat assistant may be transferred to and stored in these countries.

Children

Our website and AI chat assistant are available to anyone aged 13 and older. If you are under 18, a parent or guardian should be involved in anything you book, quote or agree to through the assistant.